Frequently Asked Questions

General Questions

Simply enter your address, select from the services offered in your area, tell us which date you want your service done. There are no contracts required, payments are all online, and you can manage your account from your phone or pc.
There may be cheaper ways to have your property serviced but by working with Airdrie Lawn & Landscaping you have guaranteed quality and service, 7-day a week customer support, and a mobile app/online account management.
Integrity is important to us and we strive to create an customer experience that is second to none but sometimes things happen. In these circumstances rest assured we’re here to help you 7-days a week! If you’re not satisfied, we’ll do our absolute best to fix the problem quickly. We strive to improve our performance after each and every service.
We do not require anyone to be home while we service your property. You'll know your service was completed because we send notifications once done.
No we do not require you to sign a contract to receive our services unless you have selected to auto renew your services each year.

Billing & Payments

Refunds are not offered for services completed. We stand behind our work and guarantee quality. We will ensure any issues are addressed and taken care of within 7 business days after job completion.
Invoiced are generated seven (7) days before the first (1st) of each month for recurring services, One time services will be invoiced on job completion. The total price + GST is due by the payment date specified on the invoice, without any right of deduction or set-off.
Payments can be made online via credit card or e-transfer. A cheque may be mailed to the address listed on the invoice.
You can manage your services and bookings directly from your account management panel. Or you can manage the booking directly from link in the confirmation email.